A Knowledge Database is a store of information that can be searched or browsed using pre-defined classifications. The classifications help to both guide the researcher and understand the context of the information they have found. Knowledge databases don't just leave users with a search box and let them work out what they should be looking for, knowledge databases provide signposts.
|
Examples of knowledge databases include:
- Template documents and contracts
- Proven reference documents
- Checklists and notes
- Product and process manifests
- Forms and transactional documents
- Document packs
- Internal and external contacts lists
- News feeds from specialist sources
- Key client information
- Useful clauses
- Links to web based resources;
- Archives of previous projects or cases.
- Training options and resources
|
|
Knowledge databases can include data; documents; contacts; pictures; links; wikis and blogs and need to be built around the know-how they are designed to deliver, guiding people through the underlying complexities of the data to find the information needed. Sysero allows Firms to model knowledge that may be held in:
- File stores
- Microsoft SharePoint
- Document Management Systems
- Internal Database Driven Line of Business Systems
- Microsoft's Cloud based storage (Called Azure)
Sysero includes tools to create new knowledge databases and extend existing databases by adding metadata and providing search refiners that guide users through the underlying information. Sysero tools provide:
- Data capture forms
- Wiki pages (this website is run in our own software)
- Email notifications
- Workflows
- Email notifications and alerts
- Reports
Sysero solutions are delivered on client’s servers using their internal network security, or through our secure cloud servers using our own security systems. User interactions are logged and audited providing our customers with the ability to see how their systems are being used, right down to users changing individual fields